Communications Center

The public safety Communication Center for the City of Benicia is located within the Benicia Police Department. The Communication Center handles business lines for the police department and 911 emergency calls.

The center is staffed 24 hours a day, 7 days a week. We currently have nine full-time dispatchers and one supervisor. Both community services officers are also trained dispatchers and provide dispatching service as needed. Our center handles both police and fire calls. 

Emergency Calls
911 is for emergencies only. Call 911 when there is an immediate threat to life or property and an immediate response from officers, fire, and/or paramedics is needed.
The Communication Center handles all the 911 calls for Benicia residents. If you live within the city limits and dial 911 from your landline phone you will reach the Benicia Police Department.
Business Calls and Other Calls for Service
To report suspicious activity, report a cold crime, vehicle complaints, and other non-emergency calls for service should be placed by calling (707) 745-3411. If you are not sure your call is an emergency the dispatcher will take your information and assist you accordingly.
Please remember to act carefully and safely.
We appreciate your assistance when reporting a crime, injured people, and suspicious activity, etc. Please try to remain calm when you call our communication center. Tell us what you know, but do not put yourself in harm’s way and become another victim.
Resources for calling 9-1-1
Documents providing advice on how to call 9-1-1 effectively and how to determine if you should call 9-1-1 are available below.