Building Safety Division Assistance

Need assistance with building permits applications, fees, building code questions, and field inspection issues? Building Safety Division staff are here to help.

Not sure if this is a question for the Building Safety Division? Check this useful city permitting flow chart to learn more.

EMAIL

For quickest response, please send an email to buildingsafety@ci.benicia.ca.us. Providing detailed information about your request and key contact information will allow us to best assist you.

PHONE

You may call the Building Safety Division at 707-746-4230. Staff will answer calls in the order they are received.  Because staff are often on the phone assisting other customers, you may be asked to leave a voice message. Please be patient as we respond to calls in the order they are received. We will make every effort to respond within one working day.

APPOINTMENTS

We are available to our community for virtual or in-person meetings. Appointments are available during business hours from 9 am to 3:30 pm. Walk-in services are not available.

Link to Appointment Scheduling

Important to know:

  • When making your appointment, please select whether you prefer in person or virtual.
  • Please indicate whether you need accommodations so that we may reserve the appropriate room and equipment to serve you best.
  • To ensure that we are providing the best service, please clearly describe the information that is needed.

Virtual Appointments use the Microsoft Teams app. If you do not want to download the app, you may join the call in your web browser.

The City’s Permit Services Center is fully virtual. In-Person meetings can be scheduled for technical assistance, payments and document viewing.  The City does not accept paper submittal of applications, plans or other related permit documents.

PERMIT STATUS

It is now easier than ever to track the status of your permit using our Permit Center! You will need to establish a user account to apply for a permit, or be added as a guest to the permit. 

Link to Permit Center Login Page

  • Logging into the permit center will allow you to view the status of your permit and any outstanding action items. 
  • Once logged in, scroll to the bottom of the page and click on “my records” to access your permit or permits. 

Please watch the Online Permit Center Tutorial Videos to learn more. For questions, please contact Building Safety Division staff at buildingsafety@ci.benicia.ca.us or call 707-746-4230.